Internet not working

[PoojaGupta]

Hi, 

We recently moved here and previous owner did not give any set up instructions. We connected our router to the hub and did the reset on access points few times as described but the light in 2.4G and 5G is Amber. In the unleashed app it show connected but no browser or app works. Could you please advise

[PoojaGupta]

Hi,

So we did the reboot on the switch and router and connected to Ruckus Unleashed Network but we get no internet connection error and we see this below error from ATT and like I said we are Xfinity customer and not ATT, we checked there is no ATT device in this house

[PoojaGupta]

We rebooted Switch and Router and when connected to Ruckus Unleashed Network we get No internet connection error and and we are asked to sign in to ATT see below screenshot, and like I said we are not ATT customer, we checked there are no ATT device connected in the house. Also just to let you know when we connected our phone and Laptop to Ruckus Unleashed Network Light on the AP turned green on 5G 

[Jayavidhya]

Hi @PoojaGupta 

Thanks for your update.

Please try to do the factory reset process and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[PoojaGupta]

Above steps are also done but when we connect to the wifi we are routed to ATT error page, whereas we are not ATT customer we are Xfinity, previous owners were ATT customers, could you please check