07-20-2023 10:11 AM
How long does it take to receive support from the post?
07-20-2023 03:32 PM
Hi @Castlcvc
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
Apologies for the delayed response.
As per the case description, I could understand that your RUCKUS setup is not working, after a power outage.
As we can see from the pictures you shared, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Also all lights flashing Amber. Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.
Please follow the below steps to fix this issue:
First, we will try to reset the Switch as described below:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Below is the Guide and Videos link for your reference:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
07-21-2023 08:10 AM
Hi @Castlcvc
Greetings!!!
Thank you for the response.
We have already sent you the Software troubleshooting st
Please refer to the same and let us know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.