Internet issues after power outage

[DubV52]

We lost power a few nights ago and ever since our internet has not been working.  Router, modem and signal to the house have all been checked and confirmed are working.  The ICX switch is up and running but is not providing the connectivity we had before.  Loading issues, very slow etc.. I also tried following the steps that were posted for similar issues and not having success with Putty.

[pinky_ruckus]

Hello @DubV52 ,

Thank you for the response.

I understand that you are unable to login to CLI through Telnet and showing the  Connection refused error  as the Telnet is not enabled on the Switch.

I would request you to please try to access the switch via the console and use the CLI to perform a password reset. Once you have successfully reset the password, you can fix the Routing code issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you have access to CLI using the console cable, please refer to the below video which will help you to reset your password on the Switch.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Please follow the article and video and let me know if you have any queries in this regard.

Thank you again for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[DubV52]

I do not have either of the cables required to access via console so now what?  This is becoming extremely time consuming and beyond frustrating that you all expect a homeowner with no experience in these types of things to self teach through videos and links.  There is no option for over the phone support?  If this is the type of support to expect on your product Lennar is doing us no favors by installing these in our home.

[pinky_ruckus]

Hello @DubV52 ,

Thank you for the response.

You may use the same ethernet cable for console that is connected between ISP router and Switch.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[DubV52]

I used the cable you suggested and connected it to the port on the Ruckus and the corresponding port on my laptop as you indicated in the diagram.  Are the driver installs you provided the same for this type of cable connection when not using USB?  I followed the download steps for that and used Putty an MobaXterm and they are not recognizing the connection.  I feel that is due to this not being a USB.

[pinky_ruckus]

Hello @DubV52 ,

Thank you for the response.

Could you please share the pictures of the connection ports on the Switch and the connection from the Switch to the laptop?

Also, please share the screenshot if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community