My ICX 7150 switch that came with my Lennar Home is stuck in boot mode after a power outage. I have an iMac computer and have followed the instructions for a reinstalling the drivers and software. When connected to the computer via USB to C cord and ethernet cable it does not even detect my ruckus switch. My unit is completely bricked and unresponsive. Please advise for further steps to resolve issue. Thanks.
To solve the issue, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it, however I will advise performing a hard factory reset first, let me add the steps.
Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.
When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.
Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)
I have tried the factory reset many times and the lights flash amber over and over. After attempting the reset I have tried to do the software recovery, per your copy/pasted instructions. My computer does not even detect that the switch is even connected. I posted a screen shot earlier in this thread of my usb connections on my iMac within the computer settings….and the ICX 7150 switch does not appear.
My device is still under warranty. I am the original owner and purchased it with my new home. I have gone above and beyond to attempt to resolve and fix the switch. Can I please be provided with a new replacement? Thank you.