CommScope RUCKUS Community Forums

TK · ‎01-12-2025

My ICX 7150-C12P that came with the smart home system stopped working. It will not power on. It is identical to the issue described in several of the form posts (i.e: dwdchen's post). I performed every troubleshooting methods suggested in the forum by the host, but with no result. Please suggest a solution.

Thanks

pinky_ruckus · ‎01-13-2025

Hi @TK ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on and it stopped working.

Also, I understand that you have performed troubleshooting from the posts in the forum.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

TK · ‎01-13-2025

Video uploaded to the link. Video Title:TK Ruckus Dead Switch Video

pinky_ruckus · ‎01-14-2025

Hello @TK ,

Thank you for sharing the information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.