Hi @JJ4
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with your RUCKUS setup.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
Hello,
1. The Ruckus was previously operational. I am not sure why it stopped working.
2. Yes, the switch has some lights on - see attached picture.
3. Yes, the wifi is working in my home for my other devices.
4. I have two Ruckus units, one on my main floor in my ceiling and one upstairs on my ceiling. Pictures are attached. 
Hi @JJ4
Thank you for your response and the update.
From the Pictures I see the RUCKUS Switch and Access Points have normal light status.
Based on the picture you shared, it appears that the blue cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.
Please let me know how it goes, and feel free to reach out if further assistance is needed.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
