APs don't power and ring bell and thermostats don't have internet access

[NP]

My APs don't power up and ring bell and thermostats don't have internet access. Tried resetting the Ruckus device hundreds of times but failed. 

I wonder there this needs the whole system replaced.

Thank you!

[Imran_ruckus · Accepted solution]

Hi @NP 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience caused.

As per the case description, I understand that your RUCKUS setup is not working and Access Points have no power.

Please let us know the answers to the below queries to assist you better.

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[NP]

1. There could be a power outage but I don’t know definitely. It was not working when I got back from work.

2. No light is on, pictures attached earlier.

Thank you!

[NP]

 

The 3 devices sitting on the device have lights on but ICX and AP don’t.. 

[Imran_ruckus]

Hi @NP 

Thank you for the response and the information you shared.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and a VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO: (Refer to the EXAMPLE Videos from the drive)

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.