Solved: RUCKUS Forums - Re: I upgraded my switch to the recommended firmwa... - Page 5

Kld88 · ‎08-28-2025

I just need help at this point, I’ve followed all the solutions but don’t see any that have my specific issue.

My switch shows sps but I cannot type the up address in to access it considering it’s showing two switches and two different ip’s

Imran_ruckus · ‎09-08-2025

Hi @Kld88

I hope this message finds you well.

Thank you for your response and for sharing the details.

From my review, it appears that you are using AT&T as your ISP. I noticed that your Master AP has been assigned a Public IP address (99.155.202.154) by your ISP router. Ideally, the Switch should be assigned a Private IP address instead.

This typically occurs when the IP Passthrough feature on your ISP router is enabled. To avoid connectivity issues, this feature needs to be disabled. I suspect this may be the root cause of the issue you are experiencing.

Please log in to your ISP router account and disable the IP Passthrough option (refer to the screenshot below). Once completed, check the new IP address that is assigned and try adding it in the Unleashed system.

Kindly share the results once you have tried this, and feel free to reach out if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

View solution in original post

pinky_ruckus · ‎09-01-2025

Hello @Kld88 ,

Thank you for the response.

Our backend team is currently looking into the issue and actively working on it.

Kindly provide us with some time to help you with an update

We appreciate your patience in the meantime.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Imran_ruckus · ‎09-02-2025

Hi @Kld88

Thank you for your patience while we reviewed this issue internally.

I noticed that the Unleashed IP address is not reachable from the Switch, as the Switch is on the 10.x.x.x network while the Unleashed is on the 192.168.x.x IP range network.

Could you please confirm whether the Windows Firewall is currently disabled? If it is still enabled, kindly disable it and then try adding the Switch once again to the Unleashed network.

For reference, here is an article with steps to check and disable the Windows Firewall:
https://support.microsoft.com/en-us/windows/firewall-and-network-protection-in-the-windows-security-...

Please share the results once completed.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Kld88 · ‎09-02-2025

The firewall has been disconnected and was not enabled during any of the instructions provided.

Imran_ruckus · ‎09-02-2025

Hi @Kld88

Thank you for the response and the update.

Could you please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports? (Refer to the screenshot below)

If you have any more questions or concerns, please feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Imran_ruckus · ‎09-04-2025

Hi @Kld88

Greetings!!!

I trust this message finds you well.

I kindly request that you share the picture as per my previous post conversation.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

I upgraded my switch to the recommended firmware and it’s still showing disconnected