Wifi Stop working for 3 weeks now!

[yuwenchen]

My Wi-Fi has been down for three weeks. During this time, I’ve tried resetting the box by pressing the reset button with a needle. I’ve already tried at least 25 times! Could you please DM me and arrange to replace the entire box?

[yuwenchen]

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @yuwenchen 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[yuwenchen]

To answer your questions.

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

Yes, it worked fine before, but there was a power outage. I’ve experienced this situation a few times and have sought help in the past. Normally, I insert a pin into the reset hole, and most of the time it takes at least 20–30 attempts for it to reset. However, this time I’ve tried more than 200 times, and it still won’t reset.
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please see attached pictures.