1 ACCEPTED SOLUTION
Hi @Kld88
I hope this message finds you well.
Thank you for your response and for sharing the details.
From my review, it appears that you are using AT&T as your ISP. I noticed that your Master AP has been assigned a Public IP address (99.155.202.154) by your ISP router. Ideally, the Switch should be assigned a Private IP address instead.
This typically occurs when the IP Passthrough feature on your ISP router is enabled. To avoid connectivity issues, this feature needs to be disabled. I suspect this may be the root cause of the issue you are experiencing.
Please log in to your ISP router account and disable the IP Passthrough option (refer to the screenshot below). Once completed, check the new IP address that is assigned and try adding it in the Unleashed system.
Kindly share the results once you have tried this, and feel free to reach out if you have any questions.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Hi @Kld88
Thank you for your response and the update.
When running the ping command, please use the IP address of the Unleashed system/Master AP rather than the Switch IP address.
Additionally, kindly check if Switch Approval is enabled in Unleashed (refer to the screenshot below).
Please provide me with the requested information once completed.
Thank you once again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
