I upgraded my switch to the recommended firmware and it’s still showing disconnected

[Kld88]

I just need help at this point, I’ve followed all the solutions but don’t see any that have my specific issue.

My switch shows sps but I cannot type the up address in to access it considering it’s showing two switches and two different ip’s

[Kld88]

 I can log into the switch now but tried adding it and still no luck

[Imran_ruckus · Accepted solution]

Hi @Kld88 

I hope this message finds you well. 

Thank you for your response and for sharing the details.

From my review, it appears that you are using AT&T as your ISP. I noticed that your Master AP has been assigned a Public IP address (99.155.202.154) by your ISP router. Ideally, the Switch should be assigned a Private IP address instead.

This typically occurs when the IP Passthrough feature on your ISP router is enabled. To avoid connectivity issues, this feature needs to be disabled. I suspect this may be the root cause of the issue you are experiencing.

Please log in to your ISP router account and disable the IP Passthrough option (refer to the screenshot below). Once completed, check the new IP address that is assigned and try adding it in the Unleashed system.

Kindly share the results once you have tried this, and feel free to reach out if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Kld88]

I followed your instructions and my switch is now connected, thank you very much!

[Imran_ruckus]

Hi @Kld88 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support