CommScope RUCKUS Community Forums

Mad-Lennar-Cust · ‎04-17-2024

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

Imran_ruckus · ‎04-18-2024

Hi @Mad-Lennar-Cust

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎04-18-2024

Hi @Mad-Lennar-Cust

Thank you for the response and the update.

We need a Windows laptop/PC for the software recovery process. Could you please use the same if you have one or can be arranged?

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Mad-Lennar-Cust · ‎04-18-2024

I have a dell XPS laptop that does not have an ethernet port. I tried to connect to the switch using a usbc and a usbc type docking station with ethernet however, the switch did not connect as I have watched it do in the support videos.

Imran_ruckus · ‎04-18-2024

Hi @Mad-Lennar-Cust

Thank you for the response and the update.

Could you please share a picture showing a software recovery cables connection between the laptop and the Switch? Also a screenshot of Device Manager showing the COM port details.

Also could please let me know if you install the Switch drivers on your laptop? If not, please install the below mentioned drivers.

To access by console CLI, you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please help me with the above requested queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Tessah-H · ‎04-18-2024

Tessah-H · ‎04-18-2024

please note, my account was locked out - I emailed support about unlocking it I have no heard back. @Tessah-H is @Mad-Lennar-Cust

CommScope RUCKUS Community Forums

Factory Reset Ruckus 7150 C12