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Factory Reset Ruckus 7150 C12

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Mad-Lennar-Cust
New Contributor

‎04-17-2024 04:04 PM

I am unable to factory reset my ruckus 7150 C12 switch. I followed the forum steps and tried to reset 15 times today (this is in addition to the 10+ times I have tried in the last year). I have reviewed the recommended solution to be, replace the device. How do I proceed with the support?

 

this is exactly what I am experiencing:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Factory-Reset-Unsuccessful/m...

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Imran_ruckus
Moderator
Moderator
In response to Mad-Lennar-Cust

‎04-18-2024 09:48 AM

Hi @Mad-Lennar-Cust 

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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pinky_ruckus
Moderator
Moderator
In response to DRAdams

‎06-03-2024 02:13 PM

Hello @DRAdams ,

Greetings!

Thank you for the information shared.

Could you please confirm if the reset was performed using a paper clip multiple time?

Also, have you performed software recovery following the self help article shared in the previous post?

If yes, could you please confirm if you are getting any error message while performing software recovery or getting stuck in the middle of the process?

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

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