1 ACCEPTED SOLUTION
Hi @Mad-Lennar-Cust
Thank you for sharing the requested information.
Based on the troubleshooting done, your ICX-7150-C12P Switch’s Console ports are not responding. Tried different Troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch that is stuck in the boot mode. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
Confirming these steps were performed with no success, the ruckus device is not recognized.
Hi @Mad-Lennar-Cust
Greetings!!!
Thank you for the response and the information you shared.
Please make sure to use the USB-C (there is no USB type-C connected to the dock station in the picture) and Ethernet cable (RJ-45) together to connect to the dock station.
As I see from the screenshot, your ethernet cable plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. I request you follow the same and perform the software recovery process once again.
Please check and let me know if you have any queries in this regard.
Thank you again for your patience and understanding
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
I apologize I forgot to include that photo in my reply, the USB-C was connected directly from the ruckus to my laptop. I did not use the docking station for this connection.
