Factory Reset Attempt Not Creating "Config.Me"

[jason123]

Hello, 

I just "moved" into a resold Lennar home. I configured "Config.Me" with an admin and password, along with password for the Wifi. However, after setup I have an unsecure "Ruckus-Wireless 1" wifi with no password. When I try to log in with the admin details I set up, it doesn't work.

Thus, I tried to factory reset the ICX 7150 C12P. I turned power off and the reset button. I kept only one Access Point connected. However, the unsecure "Ruckus-Wireless 1" without a password keeps showing up. It connects to the internet.

How come I cannot log into my admin account, and why can't I factory reset the unit? 

[Imran_ruckus]

Hi @jason123 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to set up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try to log in to your Unleashed system, create a new SSID/Wi-Fi Network, and check.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wir...

Additionally, you can change the Password for your existing RUCKUS Wi-Fi Network following the steps below:

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Change the password 

(Please refer to the screenshots below)

For your reference, sharing the RUCKUS Lennar Knowledge Base self-help article on how to set up the RUCKUS devices and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know about the outcomes, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jason123]

Thank you so much for your response! I try but keep getting stuck on the log-in "Log in with your login admin credentials" step. None of the admin/super known log-in passwords work. I tried a factory reset to get to "config.me" but always get brought back to the established unsecure wifi with no password. 

I'm wondering if the issue was I tried to set up "config.me" from my iPhone when I first had that chance? Regardless, I'm not sure why factory reset is not working for me right now.

[Imran_ruckus]

Hi @jason123,

Thank you for your response and the update.

Yes, it is expected behavior for the configure.me-xxxxxx Wi-Fi network to appear as “unsecure” when connected during the reset process.

Please use a laptop to complete the factory reset by following the steps in the video below:

Ruckus Unleashed Setup using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Let me know how it goes and let me know if you have any questions or need further clarification.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jason123]

Hi Imran, my issue is that it's not resetting at all. I keep getting "Ruckus-Wireless 1" without a password. I cannot log in as admin, and the reset doesn't seem to work. I cannot get to "config me."

Any advice on how to ensure actual factory reset OR gain access to the admin log in so I can establish a password and take control of the wireless?

Thanks again for your help.