Factory Reset Attempt Not Creating "Config.Me"

[jason123]

Hello, 

I just "moved" into a resold Lennar home. I configured "Config.Me" with an admin and password, along with password for the Wifi. However, after setup I have an unsecure "Ruckus-Wireless 1" wifi with no password. When I try to log in with the admin details I set up, it doesn't work.

Thus, I tried to factory reset the ICX 7150 C12P. I turned power off and the reset button. I kept only one Access Point connected. However, the unsecure "Ruckus-Wireless 1" without a password keeps showing up. It connects to the internet.

How come I cannot log into my admin account, and why can't I factory reset the unit? 

[jason123]

Hello thank you for the follow-up! I asked a contractor for help with the reset. He had to connect a PC to the main unit directly, and then also reset every antenna to get it to work -- but it's working now! 

[Imran_ruckus · Accepted solution]

Hi @jason123 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support