Contractor Tripped A Breaker and Now Connection is inconsistent

[Kerickson516]

Hi, 

I want to preface this with I do not speak technology.

Yesterday we had a contractor in our home who tripped a breaker that our ruckus was on. The power to the ruckus was only out for about 10 minutes, but when it got turned back on our Wi-Fi Internet has been spotty. Our Google speakers cannot connect and our ring keeps losing connection and regaining connection within the same 60 seconds every couple hours. 

We tried to reset it but it was unsuccessful. We don’t know the actual problem, but we also don’t know enough to research the right answer.

Can anyone help?

We have lost power before but we have never had an issue like this with the ruckus. 

TIA

[pinky_ruckus]

Hello @Kerickson516 ,

Thank you for the response.

This was the same screenshot I was looking for.

The issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the screenshot you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Kerickson516]

ok I *think* we might have resolved this issue. I reran the pervious commands. 

can you confirm everything is functioning as expected? 

[pinky_ruckus]

Hello @Kerickson516 ,

Greetings!

Thank you for sharing the screenshot.

From the details you shared, it seems that the SPR issue has been fixed and seems to be resolved.

Please check and confirm if you face any intermittent or spotty issues after this gets fixed.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Kerickson516 ,

Greetings!

We recommend upgrading your Switch to stable version as it is currently running on old 08090d version. Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows
2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Kerickson516]

Hello, 

It seems we are experiencing intermittent outages again. And there is an amber light on next to the Ethernet cable port.