Connectivity issue with RUCKUS

[Jyothik16]

I have been using RUCKUS for more than three years and never had a any issues. Past from few days I challenges to access Internet through RUCKUS

appreciate if you could help me to resolve this.

Jyothi

[Imran_ruckus · Accepted solution]

Hi @Jyothik16 

Thank you for the response and the detailed information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Jyothik16 

Greetings!!!

Thank you for the response and the update.

Please perform the below commands and share the output to check and confirm your current version on the Switch.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jyothik16]

[Imran_ruckus]

Hi @Jyothik16 

Thank you for the response and the update.

Great!!! As I can see from the screenshot you shared, your RUCKUS ICX-7150-C12P Switch is now upgraded to a latest UFI version.

Could you please confirm if your Internet connectivity via RUCKUS devices is stable?

Please let me know if you have any queries in this regard.

NOTE: I would appreciate you, mark the Upgrade post as ACCEPTED SOLUTIONS if I was able to help you with the same.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jyothik16 · Accepted solution]

Seems like it’s stable. In the morning when I looked at RUCKUS upstairs it showed all red lights but now it doesn’t.

Thank you for all you timely response and guidance to resolve the issue.

Jyothi

[Imran_ruckus]

Hi @Jyothik16 

Thank you for the response and the update.

Was there a RED light on the PWR or AIR, since apart from PWR and AIR there won’t be Red lights?

Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.