Cannot log into the router

[ja]

Forgot password?

Login information is incorrect. Please try again.

Unleash

It doesn't take the passcode and user that I remembered for the Admin function. It does now allow the forgot passcode feature. It states that I am not connected when I am connected.

[Imran_ruckus]

Hi @ja,

Thank you for your response and update.

Could you please once again attempt to log in again using your username and password? If you are unsure of these details, please try using the default credentials I provided earlier.

Please note that these credentials are case-sensitive, so ensure that you use capital letters where required.

Thank you once again for your patience.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[ja]

I have been communicating since  yesterday and no one is able to help me

[Imran_ruckus]

Hi @ja 

Thank you for your response and the update.

Apologies for the inconvenience.

If the login credentials are still not working, the next step would be to perform a factory reset on the RUCKUS Access Points.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the factory reset process: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Follow the steps outlined in the article, and let me know if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[ja]

I have no idea how to do this my routers are high up on my ceiling. They were installed upon buying this home. There is absolutely no support for people who bought Lennar Homes.

[ja]

This is not a solution