cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot log into the router

ja
New Contributor
 
 
Forgot password?

Login information is incorrect. Please try again.

Unleash
 
It doesn't take the passcode and user that I remembered for the Admin function. It does now allow the forgot passcode feature. It states that I am not connected when I am connected.
1 ACCEPTED SOLUTION

Hello @ja ,

I hope this message finds you well.

Thank you for your response and for providing the information.

I apologize for any inconvenience this situation may have caused. To resolve the issue you are experiencing, it is necessary to access the RUCKUS Unleashed system. Since you do not have the login credentials and cannot log in with the default credentials, the only viable solution is to perform a factory reset of the Access Points.

To execute a factory reset, it is required to press and hold the reset button located at the rear of any one of the Access Points for approximately 15-20 seconds and follow other steps as described in the AP factory reset article I shared with you in one of my communications.

If you encounter any difficulties following these steps, we recommend seeking assistance from a technician or external support.

Please let me know if you have any further questions.

Thank you for your patience and understanding.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

View solution in original post

19 REPLIES 19

Hi  @ja 

Thank you for your response and the update.

As mentioned previously, please try accessing the system using a laptop on a web browser. Please confirm if you can login on the web browser.

Thank you for your patience and understanding.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

I cannot on a web browser

ja
New Contributor

I am on a regular computer

Hi @ja 

Thank you for your response and the update.

Could you please provide a screenshot of the issue you are encountering when trying to access Unleashed on a web browser?

Thank you for your patience and understanding.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

ja_1-1722969982517.png