Access Points with no power after outage

[Rachael]

Hello,

I had a power outage last night, but when the power turned back on my Ruckus R510 Access Points did not turn back on. I do have internet access through my internet providers router (Cox). I have unplugged my ruckus CX 7150-C12P several times and plugged back in. The CX 7150-C12P does have a green light indicating that there is power. The access points to not have any lights turned on. I’ve tried accessing my network through the unleashed app, but I get an error and am unable to. Please help me restore power to my access points. Thank you!

[Imran_ruckus]

Hi @Rachael 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
As you mentioned you have Green light on the Switch, kindly let me know about the SYST light . Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please upload these photos to your RUCKUS account before proceeding. 

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Rachael]

Hey Imran! 
yes no problem. I did some digging on other posts and I think part of the issue is that it is stuck in boot mode. I did follow all of the steps listed in other posts, by unplugging and also resetting, but none of that has worked. The lights still show with green for power and amber for the other setting and there are no lights on either of my access points (2)

 

 

 

[Imran_ruckus]

Hi @Rachael 

Thank you for your response and the detailed information provided.

Regarding the reset attempt, could you please confirm if you have tried it multiple times? If not, we recommend performing the reset again.

For additional guidance, please refer to the RUCKUS Lennar Knowledge Base article on troubleshooting: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If resetting the device with a paper clip does not resolve the issue, the next step would be to perform a software recovery on the switch, as outlined in the article.

Should you encounter any difficulties or require further assistance during this process, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Rachael]

Hey Imran,

I have tried resetting with a paperclip 10-15 times and that does not work. Can you provide step by step instructions for the next step in troubleshooting? With images and a video if available?

thank you!