Cannot log into the router

[ja]

Forgot password?

Login information is incorrect. Please try again.

Unleash

It doesn't take the passcode and user that I remembered for the Admin function. It does now allow the forgot passcode feature. It states that I am not connected when I am connected.

[ja]

Forgot password?

Login information is incorrect. Please try again.

Unleash

Does not allow me to reset passcode as the Admin. It indicates that I am not connected to the network when I am.

[Imran_ruckus]

Hi @ja 

Greetings!

Thank you for contacting the RUCKUS Lennar Home Community. 

I hope you are doing well.

I understand that you need assistance logging into the RUCKUS Unleashed mobile application and are unsure of the username and password. 

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ .

You should see the Unleashed dashboard as shown in the below screenshot. 

Please try using the default credentials provided below in a screenshot:

Please note that these credentials are case-sensitive, so ensure that you use capital letters where required.

Please confirm once logged in on a web browser. If you have any further questions or encounter any issues, please let me know.

Thank you again for your patience and understanding.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

[ja]

It indicates my password is wrong. I tried all

[ja]

I cannot login using any of these passcodes. It indicates that I am not connected the the network when I am which is shown on my home network. I need to change the passcode and update the firmware.