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Cannot log into the router

ja
New Contributor
 
 
Forgot password?

Login information is incorrect. Please try again.

Unleash
 
It doesn't take the passcode and user that I remembered for the Admin function. It does now allow the forgot passcode feature. It states that I am not connected when I am connected.
1 ACCEPTED SOLUTION

Hello @ja ,

I hope this message finds you well.

Thank you for your response and for providing the information.

I apologize for any inconvenience this situation may have caused. To resolve the issue you are experiencing, it is necessary to access the RUCKUS Unleashed system. Since you do not have the login credentials and cannot log in with the default credentials, the only viable solution is to perform a factory reset of the Access Points.

To execute a factory reset, it is required to press and hold the reset button located at the rear of any one of the Access Points for approximately 15-20 seconds and follow other steps as described in the AP factory reset article I shared with you in one of my communications.

If you encounter any difficulties following these steps, we recommend seeking assistance from a technician or external support.

Please let me know if you have any further questions.

Thank you for your patience and understanding.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

View solution in original post

19 REPLIES 19

Hi @ja,

Thank you for your response and update.

Could you please once again attempt to log in again using your username and password? If you are unsure of these details, please try using the default credentials I provided earlier.

Please note that these credentials are case-sensitive, so ensure that you use capital letters where required.

Thank you once again for your patience.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

ja
New Contributor

I have been communicating since  yesterday and no one is able to help me

Hi @ja 

Thank you for your response and the update.

Apologies for the inconvenience.

If the login credentials are still not working, the next step would be to perform a factory reset on the RUCKUS Access Points.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the factory reset process: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Follow the steps outlined in the article, and let me know if you need any assistance during the process.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

ja
New Contributor

I have no idea how to do this my routers are high up on my ceiling. They were installed upon buying this home. There is absolutely no support for people who bought Lennar Homes.

ja
New Contributor

This is not a solution