Cannot find IP Address

[vwstrauss]

We had a power outage and the internet seems to go on and off.  We have a ICX7150-c12p-2x1g switch and 2 R350 access points.  Lights are green on the switch and all lights are green on the access points except the AIR light, which has no light on.  I have access the ruckus unleashed app and the two access points show up as good but the switch says it is pending and no IP address identified.  I have used the advanced scanning tool and the IP address is not coming up for the switch, but the two AP do show up.  Any suggestions, do a switch reset?

[pinky_ruckus]

Hello @vwstrauss ,

Thank you for the response.

From the pictures you shared, it seems that the cable connections look normal.

I would request you to please remove the ISP cable from the Switch and try to re-connect to any of the other 12 ports on the Switch.

Please try to scan and check if you are getting the Switch IP address and in the Unleashed browser as well.

If you are still not getting the IP address of the Switch, we need to check few configurations on the Switch.

I would request you to please connect to the CLI of the Switch using the console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you have access to CLI using the console cable, please use the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vwstrauss]

Ok, we did remove the ISP cable and plug into another port last night and it worked until this morning, then stopped working, the wifi that is.  I will try to see if the IP address is showing later.

We are also having trouble logging into our account.  It says we need to bind a network.  When we try it needs the unleashed ID and it says we can find that under the admin section, but since there is no information on there, we cant find the ID.  Any thoughts on that.

[pinky_ruckus]

Hello @vwstrauss ,

Thank you for the response.

I understand that you are looking to login to the Unleashed app and not sure of the credentials.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you with the default login credentials of Ruckus devices:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vwstrauss]

Thank you but what website do you go to.  When we go to unleashed.ruckus.com, it is asking for an email address.  

[vwstrauss]

So I am still unable to see the IP address