Replacement AP

[maliab702]

I am requesting a representative contact me for a replacement AP, I have tried several times to update firmware but it seems to be a common problem with these. How do I get in touch with someone?

[pinky_ruckus]

Hello @maliab702 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that you are unable to upgrade the firmware on your Ruckus AP.

Could you please confirm if you are trying to upgrade the firmware version through Ruckus Unleashed app?

I would request you to please  upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

After upgrading all Access Points, uninstall the current Unleashed application and install the updated version. Please try to login again and check the version.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding

Best regards,

Pinky Rajendran  
RUCKUS Lennar Home Community

[maliab702]

I am not sure what happened, the internet went out and I rebooted my router and I was disconnected from ruckus. It will not let me add a network because it is saying the firmware needs to be updated. When I login in to unleashed there is no update and Lennar is unable to help me. I cannot see the access points because it is not connected to my wifi and I cannot connect because the firmware is outdated

[pinky_ruckus]

Hello @maliab702 ,

Thank you for the response.

Please confirm if you are trying to upgrade through the app.

Could you please share a screenshot of the point where you are getting stuck?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @maliab702 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.