Can't Use Mobile App - Access Point Not receiving PoE

[Abrams6098]

Hello, I have two issues: 

1. I cannot use the mobile app. I used it successfully to configure the ruckus network, but then it kicked me out and says I'm not connected to an Unleashed network. I have the latest version of the iOS app and my OS is also up to date. I do not want to start from square 1 and restore everything to factory settings again to give it another go. How else can I manage my Ruckus network?

2. One of the access points is not receiving PoE. I've taken it off the ceiling mount and directly wired it to the switch and it does receive power at that point, but not via the cable that is stretching the entire length of the house inside the walls. I've unplugged and replugged all the cables in the switch and the AP many times to no avail. 

[pinky_ruckus]

Hello @Abrams6098 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, , I could understand that you are unable to use the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

In regards to the second issue regarding the PoE ; I would suggest you to please change the wall cables connecting from the Switch to the AP as the issue is with the wall cables. You mentioned that the AP is working fine when connecting directly to the Switch. Please change the cables and try connecting it to the Switch.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Abrams6098]

Thank you for your reply! Yes I was able to login using the URL you provided - thank you! This is what I see when looking at the access point details: 

I've ordered a new Cat 6A ethernet cable (50ft) to try and replace the existing cable to power the third AP. 

[pinky_ruckus]

Hello @Abrams6098 ,

Greetings!

Thank you for sharing the response.

From the response you shared, we suggest you to upgrade your ALL RUCKUS Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Abrams6098]

The firmware version you mentioned is not an option on this drop-down list - there are several options, going up to 200.7.10.202.145. Should I choose that one?