Can connect new device

[ECI]

Greetings.

i have brought home a new work laptop as I have through out the years and will get very low connectivity. When I reached out to spectrum they always have “reset” modem and router and it has worked for the Ruckus system to then recognize it to the nearest access point. This computer for some reason no matter what I do will not connect to the ruckus. I have all other 19 devices and other dells that are all registering as a client. I did notice my other dell comes up as a client but not to a specific access point. I have reset the modem router and all access points. I don’t know what else to do. I’m up to date with all software on ruckus as well. If there is something I can change as a setting on this dell to allow it to be recognized that would be ideal. It’s not the system as it connects but needs an access point to have a strong enough signal to not have to be on the exact same door as the router. The whole point of these access points! Again. All other new and old devices are connected and recognized so I would love to know a work around or a known issue with newest dell precisions that would not be able to be recognized on an access point. Thank you. 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Laptop is not getting listed in the RUCKUS Access Points client list.

Could you please let me know if you can connect to the RUCKUS Access Point’s Wi-Fi network on this laptop?

If yes, you can check the laptop's MAC address in the Access Points Unleashed client list.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

Yes. I have tried to connect and it will not to any access point in the house. What is odd is I have 11 clients and only 9 appear now on each access point and I wonder if it would be my extender that I had to purchase that would be hidden? 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

I can try my phone 

[ECI]

Hello Imran!

I rebooted the AP that had ZERO clients and nothing happened as far as clients moving when it booted back up- So I then rebooted the MASTER and forced the clients to seek other AP's - They did shift for a couple days but now are back to their "favorites" I am just asking if this is 'OK' that I have an AP with ZERO clients at times or very few with the other 2 having 6-8? I never have more than 12 total clients in the home but just want to make sure its ok for an AP to have zero clients or if I should be concerned

[Imran_ruckus]

Hi @ECI 

Thank you for your response and the update.

If you are able to access the internet without any issues, this behavior can be normal and should not be a cause for concern.

Please feel free to reach out if you have any further questions.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI]

Hi Imran- AS long as its ok that one of my 3 access points at times does not have any clients, as in ZERO clients - I have no further questions- I just have read in other feeds that this is not a good thing. The other 2 access points have even amounts and there isn't anything near the access point that actively runs - which I understand this would be why you are not seeing clients on this specific AP- but I would still like peace of mind with confirmation that I don't need to do further action. Thank you 

[Imran_ruckus]

Hi @ECI 

Greetings, and thank you for your response and the information provided.

Could you please confirm where you are checking the client connectivity status?

If you are currently using the mobile app, I recommend accessing the Unleashed web interface on a laptop for a more detailed and clearer view of client connectivity.

Please feel free to reach out if you have any further questions.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support