Can connect new device

[ECI]

Greetings.

i have brought home a new work laptop as I have through out the years and will get very low connectivity. When I reached out to spectrum they always have “reset” modem and router and it has worked for the Ruckus system to then recognize it to the nearest access point. This computer for some reason no matter what I do will not connect to the ruckus. I have all other 19 devices and other dells that are all registering as a client. I did notice my other dell comes up as a client but not to a specific access point. I have reset the modem router and all access points. I don’t know what else to do. I’m up to date with all software on ruckus as well. If there is something I can change as a setting on this dell to allow it to be recognized that would be ideal. It’s not the system as it connects but needs an access point to have a strong enough signal to not have to be on the exact same door as the router. The whole point of these access points! Again. All other new and old devices are connected and recognized so I would love to know a work around or a known issue with newest dell precisions that would not be able to be recognized on an access point. Thank you. 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Laptop is not getting listed in the RUCKUS Access Points client list.

Could you please let me know if you can connect to the RUCKUS Access Point’s Wi-Fi network on this laptop?

If yes, you can check the laptop's MAC address in the Access Points Unleashed client list.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

Yes. I have tried to connect and it will not to any access point in the house. What is odd is I have 11 clients and only 9 appear now on each access point and I wonder if it would be my extender that I had to purchase that would be hidden? 

[Imran_ruckus · Accepted solution]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI · Accepted solution]

I can try my phone 

[ECI]

Hi Imran- Ok this is where I stand today as of today 6.29! I have all the access points up and power is going to all of them- so this is good news for the moment. Now, I have Access POINT 2 that is nearest to most devises all the sudden NOT taking clients? It always has prior to moving the router cable to 1-12- This is not the AP that I replaced the end to- Would the next step be to REBOOT this specific AP via my mobile app? Id rather try this that the factory reset on the master to see if it would help distribute traffic. Please advise if this would be the best next step, and if not what would it be to see traffic on this specific AP- 

[Imran_ruckus]

Hi @ECI 

Greetings, and thank you for your response and the update.

Please try rebooting the Access Point and observe if the issue persists. Additionally, check the LED status indicators on the Access Point to determine its current operational state.

You may refer to the following article for detailed guidance on the LED status indicators:
https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ECI]

Hi Imran. Based on the link you sent it seems they are all up and running but what I’ve noticed is the “MASTER” seems to change frequently since we have started chatting last week. It has changed many times and everything seems to be ok when they switch but I’m just making sure this is ok and isn’t something to be alarmed about. I know they would have changed when I rebooted but they have changed a couple times before that in less than 3 days and again after the boot up. I don’t have a desire to “set” a master but can you tell me if it’s something I should be alarmed by or just proceed as normal. Thanks for your response Imran! 

[Imran_ruckus]

Hi @ECI 

Thank you for the response.

Yes, the Master Access Point may change depending on the network stability of the APs. The most stable Access Point will automatically take over the Master role.

This is expected behavior and most of the time will not cause any issues with network performance or functionality.

However, to set a preferred Access Point (AP) as the Master AP in Ruckus Unleashed, follow the steps below. This ensures the specified AP will try to become the master in case of failover or reboot scenarios.

Steps to Set Preferred Master AP in RUCKUS Unleashed:

Log in to Unleashed Web UI:

Open a browser and go to the IP address of the Master AP or unleashed.ruckuswireless.com.

Log in with your admin credentials.

Go to Access Points Section:

Navigate to Access Points from the left-hand menu.

You will see the list of all connected APs.

Edit the Desired AP Settings:

Click on the Edit icon (pencil icon) next to the AP you want to make the preferred master.

Set as Preferred Master:

In the AP settings window, check the box that says: "Preferred Master"

Click OK/Apply to save the settings.

Reboot the APs (optional but recommended):

Reboot the current Master AP to test if failover occurs to the Preferred Master.

Or reboot all APs to let the system automatically promote the preferred one.

Important Notes:

Only one AP should be marked as the Preferred Master.

If the current Master AP is still running, it won’t switch immediately.

In a failover situation or during a system reboot, the Preferred Master will take priority to become the Master.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ECI 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the current status. Please let me know if you have any queries or confirm if it is resolved.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support