Bought a Lennar Home

[Masni]

Hello Community,

I recently bought a Lennar home with a Ruckus ICX 7150-C12P switch and 3 Access Points installed at various locations in the house. I have read through several of the previous posts on how to reset the APs and the Switch. I have sucessfully "hard" reset all the equipment (the switch, the 3 APs). However, I still I'm not able to configure the network. I don't see the "Configure.me-xxxx" network with which to setup the APs. Please, I need a step-by-step help on how to get the switch and APs going.

Thanks

[pinky_ruckus]

Hello @Masni ,

Thank you for the response.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

 If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unupleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-34...

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Masni]

Hello - 

Thanks for your response. Please see the output of the commands 

Thanks

[pinky_ruckus]

Hi @Masni ,

Thank you for sharing the response.

As per the response, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Masni]

Hello -

Thanks for the guidance. I was able to follow the direction, and I have successfully set up the network on the master AP. However, I'm constantly getting an error message when I try to manage network. It says that I'm not connected to the "Unleashed" network when I clearly am connected to the network. It won't open the interphase where I can manage the network. Any help in this space is highly appreciated.

Thanks.

[pinky_ruckus · Accepted solution]

Hello @Masni ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the   AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check and confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.