Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

[Nishanthm]

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange light on "SYST" and Green light on "PWR" & NO lights on APs. I have tried to reset, while powering on. It keep stuck at booting with orange lights flashing. I'm tired of doing restarts. followed all the steps from NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled.  Nothing worked, never get response from switch. 

I had same issue last time and tried all possible ways. details in below thread that i have created. 
Please approve RMA. I cant spend more time on it, already wasted my weekend.

Previous post for ref:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Amber-Orange-light-on-quot-S...

[pinky_ruckus]

Hello @Nishanthm ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the  post that you shared in the case, I saw in the other post that you are getting a ‘not alive’ error when trying to perform Software Recovery on the Switch which is stuck on boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the not alive error issue while performing the Software recovery.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Also, please make sure that software recovery should be performed with ethernet cable (both ends RJ45 plugs) and USB to type C cable both together.

Please refer to the below screenshot from the Software recovery article:

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Nishanthm]

Hi Pinky,
Can you share the same steps for Mac? my windows laptop is not working. 

[Nishanthm]

Hi, I Have tried with mac, and followed the instruction. check below

Bad FIT kernel image format!

ERROR: can't get kernel image!

ICX7150-Boot>printenv

baudrate=9600

ipaddr=192.168.1.1

uboot=mnz10114

ver=10.1.14T225 (Nov 15 2018 - 04:59:18 -0800)

Environment size: 95/16379 bytes

ICX7150-Boot>ping 192.168.1.1

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again

ping failed; host 192.168.1.1 is not alive

ICX7150-Boot>

[Nishanthm]

ARP Retry count exceeded; starting again

ping failed; host 192.168.1.1 is not alive

ICX7150-Boot>setenv image_name SPS08090k.bin

ICX7150-Boot>update_primary

Updating PRIMARY image over TFTP

Load addr=0x70000000

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

*** ERROR: `serverip' not set

ICX7150-Boot>setenv image_name SPS08090k.bin

ICX7150-Boot>update_secondary               

Updating SECONDARY image over TFTP

bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !

Auto-neg error, defaulting to 10BT/HD

Change GMAC speed to 10MB

*** ERROR: `serverip' not set

ICX7150-Boot>