Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

[Nishanthm]

Hi, My switch is ICX 7150-C12P. Again after power outage, It is showing Amber/Orange light on "SYST" and Green light on "PWR" & NO lights on APs. I have tried to reset, while powering on. It keep stuck at booting with orange lights flashing. I'm tired of doing restarts. followed all the steps from NO Power on Access Points and ICX-7150-C12P Switch with GREEN lights on SYST & PWR and PoE disabled.  Nothing worked, never get response from switch. 

I had same issue last time and tried all possible ways. details in below thread that i have created. 
Please approve RMA. I cant spend more time on it, already wasted my weekend.

Previous post for ref:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Amber-Orange-light-on-quot-S...

[Imran_ruckus]

Hi @Nishanthm 

Thank you for the update provided.

We apologize for any inconvenience, but to proceed further, we require a visual representation. Kindly assist us by providing a picture demonstrating the proper connection of the software recovery cable between the switch and the laptop.

It's imperative to utilize an ethernet cable (both ends RJ45 plugs) in conjunction with a USB to type C cable, as specified in steps 2 & 3 of the provided guide.

Should you have any questions or require clarification on this matter, please don't hesitate to reach out.

Thank you for your continued patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[Nishanthm]

Thanks for the pic, Same issue screenshots below.

  

 

[Imran_ruckus · Accepted solution]

Hi @Nishanthm 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Nishanthm]

  

[Imran_ruckus]

Hello @Nishanthm 

Thank you for your response and the information provided.

Upon reviewing the picture, it appears that only a USB to Type-C cable was used. However, it is essential to have an Ethernet cable connected between the Switch management port and the Laptop/PC, as depicted in the screenshot provided.

Kindly ensure that both an Ethernet cable (with RJ45 plugs at both ends) and a USB to Type-C cable are used simultaneously, following the steps outlined in steps 2 and 3 of the guide link. I kindly request that you perform the software recovery process again according to these specifications. Additionally, please share any screenshots of errors encountered during this process.

Should you have any inquiries regarding this matter, please do not hesitate to reach out.

Once again, I appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community