1 ACCEPTED SOLUTION
Hi @viplavse
Greetings!!!
Thank you for the response and sharing the requested information.
Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process multiple times, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.
Please follow the below steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
Please let me know if you have any queries in this regard.
Thank you again and we appreciate your patience.
Best regards,
Imran Sanadi
Lennar Home Community.
Hi @imran_ruckus,
One interesting I see. In my device manager I am seeing 2 ports COM3 and COM5. Now I tried to use COM5 and able to ping 192.168.0.2 but when I am trying to apply image there it's getting timeout and giving an error retry count exceeds. Please find attached screenshot.
Hi @viplavse
Thank you for the detailed information you shared.
Could you please enter the command 'reset' when you are getting ICX7150-Boot>reset as shown in the below screenshot?
Please let me know if you have any queries in this regard.
We appreciate your patience.
Thank you again.
Best regards,
Imran Sanadi
Lennar Home Community
Hi @Imran_ruckus,
I have tried to do reset as you suggested, but seems like it's giving error. Please find attached screenshot.
Hi @viplavse
Thank you for the response and the information.
Seems like during the software recovery process it’s not fetching the image which you downloaded, due to which there is an error “Retry count exceeded; starting again”.
Could you please check and confirm if you have created a separate image folder as highlighted in the screenshot below? (Folder name is ‘Upgrade’ in below screenshot example)
Also please make sure, TFTP is correctly configured with the correct folder and Server interfaces as marked in the below screenshot as an example.
Please check and confirm once.
We appreciate your patience and understanding
Thank you again.
Best regards,
Imran Sanadi
Lennar Home Community.
Hi @Imran_ruckus,
Yes I have recheck again for download->upgrade folder and Host address but seems like still image is not able to get it. Please find attached screenshot.
