We have an AP that is not getting power (no lights) we have performed a factory reset and seem to have green lights on the switch. I read tutorials on it potentially being stuck on boot mode. I am not tech savvy in the slightest and this looks complicated to perform a software recovery. Is there a contact or support line where I can receive assistance via phone or get an in home visit? Our smart home devices are also not connected And the ring is causing our doorbell to chime continuously. Please help!
Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.
1.Upgrade a Switch ICX-7150-C12P using a USB flash drive
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.
When all the system LEDs blink green after the factory reset, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.
If the Switch is not responding to the factory reset, you need to perform the software recovery process.
Please read the guide carefully before start the steps.
How to perform a Software recovery on an ICX7150 switch
I’ve been trying to upgrade my Ruckus switch to regain Wi-Fi and setting up connection between switch and computer and when I go to device manager and click on (COM & LPT) there are no com choices just virtual. I tried inputting the virtual com but Putty doesn’t recognize them. I’ve been attempting this for the better part of nine hours now. Really frustrated. Any ideas?