AP not working/no power: green lights on switch after factory reset

[Scanlonjn]

We have an AP that is not getting power (no lights) we have performed a factory reset and seem to have green lights on the switch. I read tutorials on it potentially being stuck on boot mode. I am not tech savvy in the slightest and this looks complicated to perform a software recovery.  Is there a contact or support line where I can receive assistance via phone or get an in home visit? Our smart home devices are also not connected And the ring is causing our doorbell to chime continuously. Please help! 

[Jayavidhya]

Hi @Randy

To access by console, you must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Please follow the below guide to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community

[Randy]

Dear Jayvidhya,

I have performed all factory resets and have followed every single step including all downloads necessary for the software recovery process but the computer cannot find the com in device manager under ports to connect to the switch. I thought I made that clear so what I am saying is the after performing every single step of your recovery instruction we cannot access the switch which leads me to think it might be the switch itself. I have performed several factory resets to no avail. I sent you my serial number so can you please issue me an RMA.

Thank you,

Randy Aprahamian

[Jayavidhya]

Hi @Randy

Thanks for your reply. However we cannot replace the chassis until you confirm that the hardware is damaged.

Please provide an image/photo where you are trying to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Before uploading the photos please login to the RUCKUS account and you can upload the image.

Please follow the below guide to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best regards,

Jayavidhya

Lennar Home Community

[Randy]

I’m not sure if my photos uploaded.

please see that we are unable to connect via console from ICX 7150 - C12 P (USB type C to  USB ) to PC. Directions were accurately followed.

 

[Randy]

We were not able to connect after following all directions. Please see attached photos