5G signal on orange, AIR signal off

[Nedu]

Hello, 

We recently moved into our new home, the house comes preinstalled with a smart home access point including RUCKUS R510 routers. I have never used a RUCKUS system before or a “smart house” for that matter. So my concern, there are two RUCKUS routers in the house. On one router, the PWR indicator is green but blinking, CTL is solid green, 2.4G is solid green. However, AIR signal is off, 5G signal is on orange (which is my main concern). On the other RUCKUS R510 router, PWR is on blinking green, CTL is also on blinking green (slower blink compared to the PWR indicator). All other indicators in this router are off (occasionally, I have noticed this router go off on its own and back on, all indicators remain as mentioned above). I have researched and read in some forums here that when the 5G indicator is on orange, it means no client is connected to it. Now, after installing my internet I have not seen an option of choosing between 2G or 5G connectivity. Hence, my questions are 1) Is it possible my RUCKUS R510 routers are not working? 2) how do I configure the routers so I can see the 2G and 5G connections in my WiFi selections? 3) Why is the AIR signal off?

[Imran_ruckus]

Hi @Nedu

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Nedu]

Hi Imran, 

Thank you for your patience. So sorry I have not been able to leave an update, that’s mostly because I’m currently unable to execute the previous steps. I’m still out of town on work assignment, my project got pushed out a bit more. My folks at home are not able to get to the r510s or carry out the reset instructions. 
I’m optimistic the reset will work, so, maybe I can just go ahead and accept the step as solution so as not to holdup the ticket. But quick question, if I have further questions/concerns while completing the steps, can I post on this thread again? Or create another post? Also, is there a way to send you a direct message or place a call?

Thank you

[Imran_ruckus]

Hi @Nedu 
Greetings!

Thank you for your response and the update.

We sincerely apologize for any inconvenience caused.

You're absolutely welcome to create multiple posts as needed while working with us. This will allow us to assist you more effectively as you follow the recommended steps.

For now, we will proceed with closing this ticket. In the future, you may open a new post and include the link to this one for reference.

Please don’t hesitate to reach out if you have any further questions or concerns.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[rosewood72]

You're welcome. I have R510 as well

[Nedu]

Awesome. So, if you were able to get yours working, hopefully I can apply your experience to mine. Yea, I really didn’t get any instructions on the device from the prior owner or the contractor. Fair enough the seller did mention to me that he didn’t maximize the smart system setup, so maybe he never really setup the Ruckus connection.