5G signal on orange, AIR signal off

[Nedu]

Hello, 

We recently moved into our new home, the house comes preinstalled with a smart home access point including RUCKUS R510 routers. I have never used a RUCKUS system before or a “smart house” for that matter. So my concern, there are two RUCKUS routers in the house. On one router, the PWR indicator is green but blinking, CTL is solid green, 2.4G is solid green. However, AIR signal is off, 5G signal is on orange (which is my main concern). On the other RUCKUS R510 router, PWR is on blinking green, CTL is also on blinking green (slower blink compared to the PWR indicator). All other indicators in this router are off (occasionally, I have noticed this router go off on its own and back on, all indicators remain as mentioned above). I have researched and read in some forums here that when the 5G indicator is on orange, it means no client is connected to it. Now, after installing my internet I have not seen an option of choosing between 2G or 5G connectivity. Hence, my questions are 1) Is it possible my RUCKUS R510 routers are not working? 2) how do I configure the routers so I can see the 2G and 5G connections in my WiFi selections? 3) Why is the AIR signal off?

[Nedu]

So, I was able to figure out the Master Access and switch IPs. I’ve being able to open the dashboards and now to login to continue the configuration. However, the pervious owner didn’t leave the admin login details and frankly I doubt they ever explored this far. I tried calling the Ruckus customer center before now and they simply told me they don’t service individual homeowners then referred me to this online community. So, my question is if there’s a way to retrieve the admin login detail? The change password button also did not work. There was a pop up to “first set up password update feature”, or something like that. 

[rosewood72]

Are you trying to log into the switch or the AP? Not sure about the switch but for the AP, you can reset it back to factory by pressing the reset button. Before you do that, you can use the default username and password, super and ap-admin. I hope that helps. I’ll try to find the switch reset and respond tomorrow 

[Nedu]

I guess whichever helps me configure the WIFI, I’m guessing it will be the switch! Also, I’d like to know which/when devices are connected to my r510s. Cause right now I can’t really tell. From my AT&T gateway, I can see all connected devices. Some on 2.4 and others on 5 GHz. However, I can’t tell if any of the devices is on the AP.

For example, from my phone WiFi selection, I can only access the WiFi I created through my AT&T gateway. I don’t know if any of it makes sense? Let me know if I need to be clearer😃. 
@Rosewood72, thank you so so much. I will try the default credentials tomorrow. 

[Imran_ruckus]

Hi @Nedu ,

Greetings!

Thank you for your response.

@rosewood72, we appreciate your willingness to assist.

Please refer to the link below for the default login usernames and passwords:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

Kindly let me know if this works for you.

We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Nedu 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community