05-25-2023 06:47 AM
We have 2 ICX 7650 switches in a stack and 1 of them rebooted. Firmware does not auto update, there were not power issues and there wasn't a command to reboot the switch. Any advise on how we can investigate this further to identify why this happened?
05-25-2023 07:00 AM
You can share/check below outputs:
show version (check for the "reloaded=by")
show files /cores/ (check if any file is generated corresponding to the time of the reboot)
show log (check for any logs indicating the cause of reboot)
NOTE: If a non-active unit crashed, you will need to rconsole (Ex. 'rconsole 2') to the unit to get show files output.
05-25-2023 07:47 AM
Thank for the quick response.
show version = it was reloaded by stack
show files = no files for today.
show log = nothing indicating why it rebooted, just that it did
show stack = The switch that crashed is Active and the other is standby and both are in the stack.
I did however look at the SmartZone logs, and it says:
Stack unit 1 has been deleted from the stack system
05-25-2023 08:07 AM
As the initial logs are not indicating any issue, please open a case using support.ruckuswireless.com/contact-us and an engineer can assist with further analysis.