Ruckus icx 7150 -c12p Not working after power cut

[rjeevan]

TThere was a power cut and Ruckus stopped working. 

[Nidhi · Accepted solution]

Hello Rjeevan,

Greetings!

As per the images, seems like SYS light is amber that means that the switch is stuck in boot mode. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/en-US/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recover...

You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Nidhi

[Nidhi · Accepted solution]

Hello Rjeevan,

Greetings!

As per the images, seems like SYS light is amber that means that the switch is stuck in boot mode. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/en-US/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recover...

You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Nidhi

[Ch823]

Hello,

I had this problem and reading through this forum it said try and factory reset. I tried that and then all the lights flash amber and don’t stop. I have tried following the software recovery steps but don’t understand them. Is there any other way to get help? 
Thanks. 

[Mayank]

Hi Ch823 ,

Thank you for posting you query !!!

I understand that your unit is also stuck in boot mode . But as you have already tired factory reset and also software recovery but it didn't resolve the issue .

Here Software recovery is the last troubleshooting step we perform if that doesn't resolve the issue we proceed for RMA.

Please log a ticket with the below link so that we will help you to process RMA .

https://support.ruckuswireless.com/contact-us

Could you please let me know if you are from Lennar Homes ?

I hope this information helps you

Please feel free to leave us a message if any concern

[rjeevan · Accepted solution]

Thanks for your prompt help, Nidhi!