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Ruckus icx 7150 -c12p Not working after power cut

rjeevan
New Contributor II

T20230608_201900.jpgThere was a power cut and Ruckus stopped working. 

2 ACCEPTED SOLUTIONS

Nidhi
RUCKUS Team Member

Hello Rjeevan,

Greetings!

As per the images, seems like SYS light is amber that means that the switch is stuck in boot mode. You need to access the switch via console and try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

I have attached a link below of a article which helps to understand on how to console to switch. I hope below article helps.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

If the above boot_primary or boot_secondary does not help than you can recover the software using below method:

https://docs.commscope.com/en-US/bundle/fastiron-08095-upgradeguide/page/GUID-9B5D5A56-039D-44FB-8FD...

Video Link to recover software:

https://www.google.com/search?q=Recovering+Software+icx+switch&rlz=1C1GCEA_enIN1023IN1023&oq=Recover...

You can use below link to log a ticket:
https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Regards,

Nidhi

 

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rjeevan
New Contributor II

Thanks for your prompt help, Nidhi!

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