CX 7250-48P switch POE problem

[ye_zey]

Dear All,

Hope all find in good health.

One of my ICX 7250-48P switch is equipped with VOIP phone , POE is working great and stability . 

Last 2 week ago Switch POE function is suddenly stop but all config and switch function is working as usual. i try to reload switch and inline power disable /enable but didn't work . 

My question is ,

1- It Hardware error or software error . can we fix it ?

2- Why is this happening and how to check it . 

3- Can i clear the config and use it on other functions that no need require POE (Data Switch)

4- How to clear the config as factory default .

Thanks , 

YZY

[corey_costello]

Sounds like the poe card has gone bad. 

Can you do a "show inline power detail"

if it lists the version as 0.00, you need to RMA the device as it's a hardware failure. 

[ye_zey]

@corey_costello 

How to clear existing switch config . 

[corey_costello]

erase startup config 

boot system flash primary yes 

[hashim_bharooc1]

Hi ye_zey,

Can you please paste the output of

show inline power detail

show inline power detail debug-info

show chassis

show version

We need to check if you have the right firmware.  If not it might be a hardware issue.

Also if you have the poe power supply doing OK.

Thanks

Hashim