Solved: CX 7250-48P switch POE problem

Anonymous · ‎07-07-2021

Dear All,

Hope all find in good health.

One of my ICX 7250-48P switch is equipped with VOIP phone , POE is working great and stability .

Last 2 week ago Switch POE function is suddenly stop but all config and switch function is working as usual. i try to reload switch and inline power disable /enable but didn't work .

My question is ,

1- It Hardware error or software error . can we fix it ?

2- Why is this happening and how to check it .

3- Can i clear the config and use it on other functions that no need require POE (Data Switch)

4- How to clear the config as factory default .

Thanks ,

YZY

hashim_bharooc1 · ‎07-08-2021

HI ye_zey,

The power supply is good:

Power supply 1 (AC - PoE) present, status ok

The POE Hardware looks good as well:

Device HW version : 0:V2R2 1:V2R2 2:V2R2 3:V2R2 4:V2R2 5:V2R2

The POE firmware for 8061 code is good as well:

Firmware
Version
----------------
01.8.8 Build 001

I think we will need further debug via a TAC case.

Please open a TAC case at link below:

https://support.ruckuswireless.com/contact-us

Hope this helps.

Thanks

Hashim

View solution in original post

corey_costello · ‎07-07-2021

Sounds like the poe card has gone bad.

Can you do a "show inline power detail"

if it lists the version as 0.00, you need to RMA the device as it's a hardware failure.

Anonymous · ‎07-07-2021

@corey_costello

How to clear existing switch config .

corey_costello · ‎07-07-2021

erase startup config

boot system flash primary yes

hashim_bharooc1 · ‎07-07-2021

Hi ye_zey,

Can you please paste the output of

show inline power detail

show inline power detail debug-info

show chassis

show version

We need to check if you have the right firmware. If not it might be a hardware issue.

Also if you have the poe power supply doing OK.

Thanks

Hashim