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Forum Posts

VMs in Bridge Mode not getting an IP?

I've got an interesting issue happening here.. We're Ruckus Cloud with R650s and when we have VMs set up in Bridge Mode, they cannot obtain an IP. However, if I do a hardwired connection in the same VLAN as my WLAN, I'm able to get the VM to get an I...

ruckus.cloud's ServiceNow assignment group?

What is the correct ServiceNow assignment group https://ruckus.cloud ?It's not the "Support.ruckuswireless.com" assignment group.  That is for the support portal, its single signon app and other ruckus apps like AIP, EDI, MT, LAP and certificate rene...

Resolved! Ruckus R500 not converting to cloud

I have a couple of R500 that are not going to the cloud. I removed them from my ZD, factory reset them, added serial numbers into the cloud portal, software version is the solo 110.0.0.0.2005. I have waited 24 hours and the APs have not contacted the...