I think I previously posed this in the wrong category. Sorry about that. I didn't realize initially how this forum worked.
I have a c110 that has both firmware buttons (Online Upgrade & Local Upgrade) greayed out (see screenshot). Something perhaps went wrong in an upgrade somewhere... Is there a way to start at the beginning with a known good starter firmware and reset to factory defaults. Perhaps with Putty/SSH or upgrading off of a USB thumb drive?