BUG (?) R550 won't join existing unleashed network if firmware version doesn't match

[robert_winther]

I've now experienced this twice, and are currently struggling:

Existing Unleashed Network consisting of 3 R550 APs.

Brand new R550 AP. I've connected it to the network, status is UNKNOWN. App shows the AP is running an older firmware.

Expectation: New AP should upgrade firmware and be part of the network.

What's happening: New AP just keeps restarting, firmware not upgrading

How I've had to resolve it previously: 

1. Take AP of Network and put it on another network
2. Reset AP
3. Create new Unleashed Network
4. Upgrade firmware to latest version 
5. Reset AP
6. Put AP back on the original network (after deleting the AP)
7. AP joins network

I'm sure this used to work with older versions of Ruckus (R510s) but no longer. Why? Am I missing a step, have Ruckus removed the feature where the AP automatically upgrades its firmware, or is this a known bug?

Thanks!

[Anye02]

thank you very much, your advice worked for my R510. Had to flash it to an older version but the unleashed system just grabbed it. Cool!

[shawn_potsander]

This worked for me!  Thank you!

[Anonymous]

Hi Robert_Winther,

Ruckus Support would need to investigate this issue further. Please feel free to create a case, we will assist you on this further.

Regards,

Parikshith

[robert_winther]

@parikshith_nagaraj_aa0004 Done https://support.ruckuswireless.com/cases/5002J00001RK2JJQA1

[syamantakomer]

Hi Robert,

5002J00001RK2JJQA1 doesn't look like a correct case number.

Could you double check and confirm the support case number.

Case number will look like 0120XXXX (all numbers).