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vSZ-H v6.1.2 Introducing H550 to environment

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sterlingj
New Contributor

‎08-22-2025 12:53 PM

Hello,

We've recently upgraded our vSZ-H cluster to 6.1.2 (up from 5.2.2) and I'm trying to test a new H550 into the environment. I currently have around 650+ H510's, that work no problem, but I can't get a new out of the box H550 to join. I've scanned the AP into the vSZ, same process as an H510 with no luck. My H550 has an ip address (same ap management vlan as the H510's) and is pingable from the SmartZones.

I've tried 2 different H550's, with different cables and different switches. Any help would be appreciated.

Jon

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Kiran_Raval
RUCKUS Team Member
In response to sterlingj

‎08-26-2025 09:12 PM

Hi Sterlingj,

You will have to configure DHCP option 43 for auto discovery of the controller IP. Please refer to the community post for more information on AP discovery methods: https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-the-APs-discover-the-IP-address-of-the-...

Regards,

Kiran Raval

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pranav
RUCKUS Team Member

‎08-25-2025 06:07 AM

Hello Sterlingj,

Could you please share me the below output from the AP cli 

get scg

get syslog log

Also let me know if you have enough license in the SZ.

Regards,
Pranav Anand | Senior Technical Support Engineer

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sterlingj
New Contributor

‎08-25-2025 08:52 AM

Hi Pranav,

Please see below:

rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: CONN_GET_ADDR_STATE
Server List: Not found
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): Not found
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable
-----------------------------

 


Feb 9 18:48:22 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:22 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:22 RuckusAP daemon.notice mping[5033]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:22 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:22 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:22 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:23 RuckusAP daemon.notice mping[5044]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:23 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:23 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:23 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:24 RuckusAP daemon.notice mping[5055]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:24 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:24 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:24 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:25 RuckusAP daemon.notice mping[5066]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:25 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:25 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:25 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:26 RuckusAP daemon.notice mping[5078]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:26 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:26 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Feb 9 18:48:26 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:26 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:27 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:27 RuckusAP daemon.notice mping[5091]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:27 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:27 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:27 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:28 RuckusAP daemon.notice mping[5102]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: Scan returned 0 entries.
Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: uplink(wired=0)=null(0.0) best_wired=2c:ab:46:30:44:90(0.0) proposed=null( ,0.0,0.0)
Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:28 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:29 RuckusAP daemon.notice mping[5124]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:29 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:29 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:29 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:30 RuckusAP daemon.notice mping[5138]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:30 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:30 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:30 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:31 RuckusAP daemon.notice mping[5149]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:31 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:31 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:31 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:32 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:32 RuckusAP daemon.notice mping[5160]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:32 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:32 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:32 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:33 RuckusAP daemon.notice mping[5171]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:33 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:33 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:33 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:34 RuckusAP daemon.notice mping[5182]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:34 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:34 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:34 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:35 RuckusAP daemon.notice mping[5193]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:35 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:35 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:35 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:36 RuckusAP daemon.notice mping[5204]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:36 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:36 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:36 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:37 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:37 RuckusAP daemon.notice mping[5215]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:37 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:37 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:37 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:38 RuckusAP daemon.notice mping[5226]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:38 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:38 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:38 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:39 RuckusAP daemon.notice mping[5237]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:39 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:39 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:39 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:40 RuckusAP daemon.notice mping[5248]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:40 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:40 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:40 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:41 RuckusAP daemon.notice mping[5259]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:41 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Feb 9 18:48:41 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:41 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:42 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:42 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:42 RuckusAP daemon.notice mping[5272]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:42 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:42 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:43 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:43 RuckusAP daemon.notice mping[5283]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:43 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:43 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:44 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:44 RuckusAP daemon.notice mping[5294]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:44 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:44 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:45 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:45 RuckusAP daemon.notice mping[5306]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:45 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:45 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:46 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:46 RuckusAP daemon.notice mping[5317]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:46 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:46 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:47 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:47 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:47 RuckusAP daemon.notice mping[5328]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:47 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:47 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:48 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:48 RuckusAP daemon.notice mping[5339]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:48 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:48 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:49 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:49 RuckusAP daemon.notice mping[5350]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:49 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:49 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:50 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:50 RuckusAP daemon.notice mping[5361]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:50 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:50 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:51 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:51 RuckusAP daemon.notice mping[5375]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:51 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:51 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:52 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:52 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:52 RuckusAP daemon.notice mping[5400]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:52 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:52 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:53 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:53 RuckusAP daemon.notice mping[5411]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:53 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:53 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:54 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:54 RuckusAP daemon.notice mping[5422]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:54 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:54 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:55 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:55 RuckusAP daemon.notice mping[5433]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:55 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:55 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:56 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:56 RuckusAP daemon.notice mping[5444]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:56 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Feb 9 18:48:56 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:56 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:57 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: apcfg_general_get_wan_ipv6:1082 Get IP error. stop rsm config get/set, please check the config key and value
Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController.gru.net] is invalid address.[-258: Unknown error].
Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: wrap_getaddrinfo:1094 Address [RuckusController] is invalid address.[-258: Unknown error].
Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: resolve_addrinfo:1137 wrap_getaddrinfo with addr [RuckusController] returns fail.
Feb 9 18:48:57 RuckusAP daemon.err cubic[1238]: curl_https_request:1241 resolve address[RuckusController] fail.
Feb 9 18:48:57 RuckusAP daemon.notice mping[5457]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:57 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:57 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:58 RuckusAP daemon.notice mping[5468]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: Scan returned 0 entries.
Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: uplink(wired=0)=null(0.0) best_wired=2c:ab:46:30:44:90(0.0) proposed=null( ,0.0,0.0)
Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:58 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:59 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:59 RuckusAP daemon.notice mping[5482]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:48:59 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:48:59 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:49:00 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:49:00 RuckusAP daemon.notice mping[5494]: failed to get GW, ZD and/or FM info (target 0, gwip 0, dstipstr , dstdevname br0)
Feb 9 18:49:00 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
Feb 9 18:49:00 RuckusAP daemon.notice meshd[1086]: wiredm_neighbor_update:808 call _neighbor_change_state
OK
The logs above repeat over and over

Jon

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sterlingj
New Contributor

‎08-25-2025 09:46 AM

My current AP licenses are ~650 out of 750 too, so I know it's not a license capacity issue

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Kiran_Raval
RUCKUS Team Member

‎08-25-2025 08:13 PM

Hi Sterlingj,

Please ensure that the AP is running on latest solo firmware. Then, run the following commands from AP CLI access.

set scg ip <IP_address_of_the_controller>
set scg reset

Regards,

Kiran Raval 

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