due to inactivity log of Access point R310 connect... - Page 2 - RUCKUS Community Forums

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

Ruckus Wireless

|

Hi,

We are currently using Rcksu equipment in the field.

There is a persistent loss of communication, and I checked the controller log.

■ List of equipment used

Smartzone 100
ve5.2.1.0.515

Ruckus R310
ve5.2.1.0.698

Client [XXXXXXXXXXXX] disconnected from WLAN [OHT-5G] on AP [OHT-AP-09@XX:XX:XX:XX:XX:XX] due to inactivity.

I am contacting you because I believe the loss of communication is related to the due to inactivity. log.

Why do these logs occur?

What is the solution?

6 REPLIES 6

Hi .Ayushi_Try Party

Change the configuration to 600 seconds and the monitoring results in the client disconnecting.

The WLAN authentication method uses WPA2-PSK.

Hello.

I am unable to enter the site at this time.

We will visit the site and contact you again after confirming and setting up.

Thank you for your answer.

good job for today.