Upgrade vSZ

[javier_leal_lil]

Hi!

I have a problem while I tried to upgrade my vSZ. After upload the firmware, vSZ show me a windows with the next message:

The current system cannot be upgraded. Reaseon: Following controller dont have a valid supoort license.

In fact, the license is ok but the problem is that the vSZ do not have access to Internet to validate again the license. Thus, I cant upgrade the vSZ since 3.4.2 to 3.6.2. Is there any alternative to upgrade firmware? Maybe for ssh, putty, etc...

Thank!

[Vineet_nejwala · Accepted solution]

Hi @javier_leal_lil 

You can try via vSZ CLI using FTP . FYR below article explaining the process and steps :

https://support-preprod.ruckuswireless.com/articles/000010458

Bets Regards

Vineet

[Vineet_nejwala · Accepted solution]

Hi @javier_leal_lil 

You can try via vSZ CLI using FTP . FYR below article explaining the process and steps :

https://support-preprod.ruckuswireless.com/articles/000010458

Bets Regards

Vineet

[DarrelRhodes · Accepted solution]

If you have valid support license(s) you can contact Ruckus support to assist.

[javier_leal_lil]

Thank you for your answers. I am going to using upgrade via FTP because my client can´t give access to Internet to de vSZ.