07-31-2022 08:30 PM - edited 07-31-2022 08:34 PM
For some odd reason, I'm unable to access the web ui of my vSZ. I'm able to ping it with no issues at all, and my router is still able to config-sync, but it just doesn't seem to work.
It's still in a production environment as well, in normal operating mode.
Tried https://x.x.x.x:8443 and it just doesn't want to display the GUI. Also tried different browsers as well. Any ideas why this may have stopped working?
Edit: Also seeing things where I may have to restart the server? Is this something that I may have to do?
07-31-2022 08:55 PM
My guess would be that we are still able to ssh into the controller ? If yes please check if all services are online (majorly "web"). If not you can perform a service restart to try and recover it. Below few commands would be able to help see the current state of this cluster node and accordingly we can look for a solution.
Log in to the vSZ CLI (using putty ex):
SZ# show service >> To validate if any service down
SZ#show cluster-state >> To validate if cluster in any issue
SZ#show interface >> To validate the correct interface IP schema
If in case any service is showing offline we can try restarting the service by following :
SZ# service restart
If the above restart doesn't help please let us know and we will suggest next action.
08-01-2022 06:44 AM - edited 08-01-2022 06:50 AM
Restarting the services still didn't fix this issue. I'll probably end up contacting support. I will check the vSZ manual, but is there a way im able to populate the ACL's via the CLI? I did change my VPN network config, but even in my ACL's I didn't have anything set for the VPN.
Just trying different options.
08-01-2022 06:52 AM
While opening the case please add below details.
And if possible :
SZ#diagnostic# execute all
SZ#(diagnostic)# show snapshot
SZ#(diagnostic)#copy snapshot ftp
<ftp-url> FTP directory URL, Format: ftp://<username>:<password>@<ftp-host>[/<dir-path>]
This will generate the snapshot log and you can try to push to an FTP server as well and share the log with us.