Smartzone Smart-Roam options ?

[philip_francis1]

Hello, we are running Smartzone 5.2.1.0.515. 

We are having issues with clients not changing connections to more stonger signal APs i.e. holding on to weaker, more distant APs.

I understand the 'Smart-Roam' feature can help resolve this ?

How do I go about activating and tweaking SmartRoam within SmartZone ?

Thank you kindly.

[Vineet_nejwala · Accepted solution]

Hi @philip_francis1 

Please refer below two article explain how to configure smart roam on the SZ and what's the sticky client behavior. I would also suggest not to set the value too aggressively but start with a lower side. 

Enabling smart-roam on SmartZone controller :

https://support.ruckuswireless.com/articles/000005132

Smart-Roam sticky client control :

https://support.ruckuswireless.com/articles/000002277

Best Regards

Vineet

[Vineet_nejwala · Accepted solution]

Hi @philip_francis1 

Please refer below two article explain how to configure smart roam on the SZ and what's the sticky client behavior. I would also suggest not to set the value too aggressively but start with a lower side. 

Enabling smart-roam on SmartZone controller :

https://support.ruckuswireless.com/articles/000005132

Smart-Roam sticky client control :

https://support.ruckuswireless.com/articles/000002277

Best Regards

Vineet

[john_d · Accepted solution]

I would also recommend making sure you’ve configured “bss-minrate” appropriately first, which makes the client more likely to decide to roam on its own. 

Although the newer smartroam+ algorithm does use 802.11v to gently steer first, it still will use kicking (disconnecting) of clients which may have other side effects, from brief interruption of WiFi all the way to blacklisting an AP for several hours.