Dear Support Team.
I had a SZ104 model of Ruckus controller installed in my premises. It has below firmware running on it:
Controller Version :5.2.1.0.515
Control Plane Software Version: 5.2.1.0.383
Data Plane Software Version: 5.2.1.0.101
[?]AP Firmware Version: 5.2.1.0.698
I had the backup of the Controller with previous firmware version 3.5.1.0.862.
The issue that I am facing is I am unable to downgrade the controller firmware version to 3.5.1.0.862 neither able to upload the backup taken in previous version on the new firmware.
Error messages which I receive are as follows:
1) When I downgrade the firmware it shows (upload image failed. unsupported version).
2) When I upload the backup configuration file it shows error (Unable to load backup configuration file.
Reason: This configuration version (3.5.1.0.862) does not support to be restored in this system (5.2.1.0.515)).
The name of the firmware image file that I am trying to upload is : scge-installer_3.5.1.0.862.ximg
Kindly help me out so that I shall be able to sort out this issue.
